
Crisis Management Lessons From the ABS-CBN Advertiser Boycott
Key Takeaways: I was appointed Head of Sales and Marketing at ABS-CBN in February 1997–straight into an advertiser and ad agency boycott Lesson 1: understand what the aggrieved side actually needs before you defend or counter Lesson 2: trust is rebuilt through behavior, not statements — make moves that speak for themselves Lesson 3: a team that’s behind needs a clear goal, not a pep talk — we set the target and hoit it The turnaround grew into quadrupled revenues: from P266M to over P1B per month, without missing a target February 1997. I had just been appointed Head of Sales and Marketing at ABS-CBN. It was a role I didn’t ask for, by the way. Freddie Garcia called me into his office and






